FAQ's

General Questions

1. What is Ehraam.pk?

Ehraam.pk is an online store specializing in Hajj and Umrah essentials, including Ihram garments, prayer accessories, modest clothing, and travel necessities for pilgrims.

2. Do you sell only Ihram clothing?

No, we offer a variety of Hajj and Umrah essentials, including Ihram garments, namaz chadars, hijabs, prayer mats, Ihram belts, travel accessories, and more.

3. Do you have Ihram in different sizes?

Yes, we provide Ihram in various sizes for men, women, and kids to ensure a comfortable fit for everyone.

4. What types of Ihram do you offer?

We offer towel Ihram in different quality options, along with lightweight Ihram made from breathable fabrics.

Ordering & Payment

5. How can I place an order?

You can place an order directly through our website, Ehraam.pk. Simply select your desired products, add them to your cart, and proceed to checkout.

6. What payment methods do you accept?

We accept Cash on Delivery (COD), Bank Transfers, and other secure online payment methods.

7. Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact our customer support within 24 hours of placing your order.

Shipping & Delivery

8. Do you offer nationwide delivery?

Yes, we deliver all across Pakistan.

9. How much are the delivery charges?

We charge a flat delivery fee of 250 PKR for all orders.

10. How long does delivery take?

Orders typically take 3-5 business days to be delivered, depending on your location.

Returns & Exchanges

11. Can I return or exchange a product?

Yes, we offer exchanges and returns for defective or incorrect items. Returns must be requested within 7 days of delivery.

12. What is the return process?

To initiate a return, contact our support team with your order details. Items must be unused and in their original packaging.

13. Feedback

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

Product Information

14. What material is the Ihram made of?

Our Ihram garments come in high-quality towel fabric, ensuring comfort and breathability.

15. Are your products suitable for all weather conditions?

Yes, our Ihram garments and accessories are designed to be lightweight and breathable, making them suitable for both hot and cold climates.

Customer Support

16. How can I contact customer support?

You can reach us through:

WhatsApp: 0331-2799202
Email: ehraam.pk@gmail.com
Live Chat: Available on our website

17. Do you have a physical store?

Currently, Ehraam.pk is an online-only store, but we ensure a seamless shopping experience with fast delivery and reliable customer support.